hi y’all.
Hire me.
Find the story.
I develop programs that empower teams with the customer data story to drive product adoption and sustainable business results.
I bring people and technology together—with passion.
Problem-solving in the software space has been my lifelong pursuit, and I'm always eager to learn. By asking better questions, listening to our team, the customer, and the data, we can work together to find effective solutions and level-up!
Why CX works
“Chauncy generates and masterfully executes ideas by knowing how to bring together the right resources to get the job done.”
Jenny Berg, VP of Product Support
“In addition to being an amazing leader, her understanding of operationalizing software success is excellent!”
Francis Cordon, SVP of Customer Success
“Chauncy is a wealth of knowledge, creativity, innovation, and warmth.”
Jen Scopo, Senior Instructional Designer,
L&D Thought Leader
“Chauncy is a true culture creator.”
Kristin Lewandowski, People Finder &
Chief People Officer
“Chauncy is
‘passion-in-a-box’.”
Caitlin Tucker, SVP of Global
Experience Marketing
“Chauncy is an exceptional leader who possesses a genuine heart for enablement.”
Jesse Einfalt, Sr. Software Quality Engineering Mgr.
“Chauncy brings knowledge, expertise, passion, and positivity to her work and meetings with others consistently.”
Eunice Yo, Sr. Customer Success Engineer
“She is great at understanding vastly technical scenarios and distilling them into simpler digestible themes. ”
Simon Uhegbu, Customer Success Technical Lead
“Whenever someone is looking for best practices or advice, she is my go-to recommended resource and [enablement] thought leader.”
Ted Blosser, Chief Executive Officer, WorkRamp LMS
“Leveraging her innovation, she takes the initiative to drive improvements with the biggest impact across the business.”
John Reichard, Chief Technology Officer, Quantum Metric
CX programs designed
to work:
product management
1. Product adoption results
Enabling digital teams to deliver product— deeply rooted in the customer <data> story since 2010.
Consistent 4.4x product adoption rate increase, scaled cross-teams at several industries. Partner product-led growth analytics proved 7x traffic customer acquisition and engagement
243% return on the product investment, in six months, avg 198% ROI annually
Design CX
enablement + analytics + AI
2. Success
at scale
Created self-service offerings to scale a Series A through B, $1B valuation Google Cloud Platform Analytics SaaS startup for four years. Kicked off with a decade of research at Dell Technologies right here in Austin, TX.
Grew from under $20M to $85M ARR (Annual Recurring Revenue)
98% SaaS customer retention rate for three years
Learn CX
operations
3. Operational engagement
Aligning cross-functional IT, product, success and partner teams to focus on the customer story, I foster digital Customer Experience (CX) ambassadors.
Developed a playbook to leverage collective strengths and existing resources to deliver better value and instill a renewed sense of pride.
Drove sustained value at 11% of accounts by building Centers of Excellence in contract year one across eCommerce industries: travel, telcom, retail, healthcare, and fintech
Organize CX
